General Moog Questions

The Moog name - is it pronouned Mooooooog or Mogue?

Moog is pronounced so it rhymes with vogue.

What's the difference between analog and digital sound?

We could write a book about that. When you watch a movie - you are seeing approximately 30 still pictures per second. Your eyes are fooled into seeing a continuous image. However, you can always tell the difference between the real thing and a movie of the real thing. This is similar to digital audio, where sound is chopped up into samples (instantaneous numerical representations of the strength of a sound). When the samples are reassembled by digital to analog converters, a sound can be heard as a representation of the original sound - today with quite good results. In an analog musical circuit, the electrons move analogously to the sound you hear - just as a guitar string vibrates - ultimately to produce the sound you hear. The big deal about this is in specialized applications, such as an electronic musical instruments or amplifiers - where the musician interacts closely with the sound and feel of an instrument. Analog instruments have a particular sound and feel that hasn't been duplicated and is MUSICALLY DESIRABLE.

What's a control voltage?

Control voltages are the signals used in analog synthesers (and some effects) to cause changes in parameters. Those parameters could be pitch, timbre, volume, or others.

Where can I purchase Moog Music products?

You can purchase products right from our website through the "Products" section. If you've looked through the site and found something you'd like to try out, use our dealer locator to find the nearest Moog Authorize Dealer by clicking on the "Dealer" tab.

Is Moog Music the same company that used to be in New York state?

Yes and No. Bob Moog moved to Asheville from New York in 1978 and in 1994 started a new company called Big Briar. (The "Moog" name was not available at that time.) After a long legal battle, Bob finally secured the "Moog" name and changed the name of the company from Big Briar to Moog Music Inc. Mike Adams came on board as the President of Moog Music in 2002.

Does Moog Music stock original Moog parts for older Moog products?

No. The original Moog Music service stock was auctioned off in the mid-90s. There are sources for original Moog parts:

Lintronics (Germany)
www.lintronics.biz
info@lintronics.biz

Fred McNiff
3190 Ames Rd.
Cassadaga, NY 14718
(716) 962-2172
fmcniff@madbbs.com

What is Moog's standard warranty?

Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment for a period of one year from the date of purchase. During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This warranty covers defects that Moog determines are no fault of the user.

The Moog Limited Warranty applies to USA purchasers only. Outside the USA the warranty policy and associated service is determined by the laws of the country of purchase and supported by our local authorized distributor. A listing of our authorized distributors is available here.

If you purchase outside of your country, you can expect to be charged for warranty as well as non-warranty service by our in-country distributor.

Returning Your Product to Moog

You must obtain prior approval in the form of an RMA (Return Material Authorization) number from Moog before returning any product. Click “Customer Service” to request the RMA # via email or call us at (828) 251-0090. All products must be packed carefully and shipped with the Moog supplied power adapter. The Voyager and Little Phatty must be returned in the original inner packing including the foam inserts. Sorry, the warranty will not be honored if the product is not properly packed. Once you have received the RMA# and carefully packed your Moog, ship the product to Moog Music Inc. with transportation and insurance charges paid, and include your return shipping address.

What we will do

Once received, we will examine the product for any obvious signs of user abuse or damage as a result of transport. If the product abused, damaged in transit, or is out of warranty, we will contact you with an estimate of the repair cost. Warranty work will be performed and Moog will ship and insure your product to your United States address free of charge.

How to initiate your warranty

Please initiate your warranty online at the Moog Music Website . Click “Product Registration”. If you do not have web access, fill out all the information on the card included with your shipment and mail to:

Moog Music Inc.
160 Broadway
Asheville, N.C. USA 28801
Attn: New Product Registration

Do you offer an extended warranty on Moog products?

Yes, we offer a 3 year extended warranty on Voyagers, Taurus 3's and Phattys.

The standard limited warranty is one year. You can extend this for an additional three years for a total of four with the purchase of this extended warranty.

Eligibility for Extended Warranty:
You can purchase the Extended Warranty anytime during the first year of your warranty period and up to one month after the standard 12 month warranty has expired.

Sorry, currently this is for USA customers only.

What is Moog's Privacy Policy?

Moog Music understands your concerns about privacy. We want you to understand what types of information we collect on this site and what may happen to that information.

Registration and Use of Information

No user is required to provide information in order to visit Moog Music\'s site. However, a user must register in order to be placed on Moog Music\'s Email News Service list. In addition, a user must register to enter contests and other promotions. During registration, a user provides certain categories of information, such as name, address, e-mail address, date of birth, and information regarding that user\'s purchase of Moog Music merchandise.

The information which you supply to Moog Music enables us to customize our site to your interests and enhance your overall experience at our site. In addition, it helps us communicate with you about Moog Music news. Besides sending you the Moog Music Email News, Moog Music may use your contact information periodically in order to send you email regarding upcoming Moog Music events and promotions. In addition, we may request information for other specific purposes.

If the information provided will be used in any way that differs from the treatment outlined in this Privacy Policy, we will identify the differences when we request the information.

The Moog Music site contains links to sites operated by third parties. These sites may collect personally identifiable information about you. This Privacy Policy does not cover third-party data collection practices and Moog Music does not assume any responsibility for third parties. Please check the privacy policy at each site you visit.

Passive Collection of Information

In addition to the information that you actively provide to Moog Music, such as what you provide when you register for Moog Music\'s Email News Service, Moog Music collects information about how you interact with our site. Moog Music collects passive information for purposes such as testing and improving a user\'s experience at the site and for compiling broad aggregate demographic data and related usage data for Moog Music\'s internal purposes.

The types of passive information include, but are not limited to, your IP address, which type of browser you are using, where you go on our site and how long you stay on any part of our site. We may also track how you interact with our site, by assigning a random string of numbers and characters to your session. Passive information does not identify you to Moog Music by name, and Moog Music does not link your IP address to your personally identifiable information.

We use a \"cookie\" based data collection paradigm in certain areas of our site. Cookies are small files placed on your hard drive that assist us in providing customized services; for example, the use of cookies allows us to reduce the frequency with which you will need to enter your password on password-protected areas of our site.

Additionally, in some cases, certain functionalities are only feasible through the use of a cookie. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and/or you may be required to reenter your password more frequently during a session.

Collection of Information from Children

Moog Music abides by federal law and the guidelines set up by the Federal Trade Commission regarding youth privacy. As such, Moog Music will not knowingly collect any personal information from young people under the age of 13, unless Moog Music provides notice that such information is being collected and obtains verifiable parental consent.

Sharing of Information

Moog Music pledges that it will not sell, share, rent or otherwise transfer your information outside of Moog Music and our dealer network. Moog Music may however share broad aggregate demographic data and related usage information with our business partners. This aggregate information does not contain any personal information which can identify any individual user.

While Moog Music strives to protect the personal information of our users, Moog Music will release personal information if required by law or in the good-faith belief that such action is necessary.

Security

Moog Music has security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control. Moog Music protects personally identifiable information by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Our staff is trained to comply with our security procedures, and our security procedures are regularly reviewed and revised, if necessary.

Other Provisions

Acceptance of Terms/Changes to Privacy Policy--Your use of this site indicates an acceptance of the terms of the Privacy Policy in effect at the time of such usage. Moog Music reserves the right to update or amend this Privacy Policy at any time.

If we are going to use your personally identifiable information in a manner which materially differs from the standards in effect at the time such information was collected, we will notify you and you will have a choice as to whether or not we use your information in this different manner. If you have provided information to receive Moog Music\'s Email News Service and other Moog Music commercial email, you will be contacted by Moog Music, via email, regarding this materially different use.

In addition, if we make any material changes to our Privacy Policy that do not affect user information already stored in our database, we will post a prominent notice on our site notifying users that our Privacy Policy has changed. In some cases when we post such a notice, we will also send an e-mail to users who have provided their information notifying them of the changes in our Privacy Policy.

Choice/Opt-out--Moog Music users are asked to give information to be put on Moog Music\'s Email News Service list or to receive commercial email regarding upcoming Moog Music promotions and events. If you receive Moog Music\'s commercial email and would like to avoid receiving such email in the future, you may opt-out of receiving it by clicking on the opt-out area within that email or by clicking here. Moog Music will only communicate with you according to your instructions.

Your privacy is important to Moog Music. If you have questions about any of the provisions described above, please contact us at info@moogmusic.com

What is Moog's Return Policy?

All sales are final and Products cannot be returned without Moog's prior authorization. All returned material is subject to a 10% restocking charge after inspection and approval.

Moog warrants its products to be free of defects in materials or workmanship, and shall conform to specifications at the time of shipment, for a period of one year from the date of purchase.

During the warranty period, any defective products will be repaired or replaced, at Moog’s option, on a return-to-factory basis. This Warranty covers defects that Moog determines are no fault of the user. See the operation manuals for details of coverage. Should you require warranty or non-warranty repair, please contact Moog Music’s main office for a RMA#.

For Voyager products, the product must be returned in the original inner package including the foam inserts and the original outer package. All other products must be packed carefully including any power adapter supplied. The Warranty will not be honored if the product is not properly packed.

A letter stating the cause for return, the contact at the dealer, and proof of purchase date should be included. For non-warranty labor, our rate is $85/hour; an estimate will be given for approval by the customer before work proceeds.

What are Moog's online payment options?

Moog Music accepts payment via Visa, Mastercard and Discover credit cards.

Customer Appreciation Giveaway Contest Rules

OFFICIAL RULES

Enter the Moog Music, Inc. 2012 Customer Appreciation Giveaway for your chance to win a custom Moogerfooger Analog Effects Pedal.

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. PURCHASE OR PAYMENT WILL NOT IMPROVE CHANCES OF WINNING. VOID WHERE PROHIBITED.

THE PRIZE

Grand Prize: One (1) MF-101 Low Pass Filter valued at $299.00 will be awarded based on a random drawing from all eligible entries.

The odds of winning depend on the number of eligible entries received. Many will enter, only one (1) will win. Moog Music , Inc. cannot accurately predict the number of eligible entries that it will receive.

One (1) drawing will be held on the 15^th day of each month beginning 6/15/2012 at Moog Music, Inc.’s Home Office in Asheville, NC. Winners need not be present to win and will each be notified by the Giveaway entry email provided to Moog Music Inc. during the Entry Period (defined below) or via the email on their Moog Music Inc. instrument registration.

Winners must pay all applicable taxes and fees.

HOW TO ENTER

To enter the 2012 Customer Appreciation Giveaway, visit the Moog Music, Inc. website and register your Moog Music instrument. All previous registrants of instruments in the Moog Music Inc. Registration Database are eligible except where prohibited. If you have not registered an instrument on the Moog Music Inc. registration database, complete the Registration Form in its entirety for your entry to be eligible.

Alternatively, you may enter by legibly printing your name, age, complete mailing address, telephone number and valid email address on a 3½ x 5 card and mailing it, with first-class postage affixed, to: Moog Music Inc., 2012 Customer Appreciation Giveaway, 160 Broadway St., Asheville, NC 28801.

Alternatively, you may entre by sending an email to appreciation@moogmusic.com with the subject line CUSTOMER APPRECIATION GIVEAWAY 2012. The body of the email must include your name, mailing address and age.

The Giveaway begins at 12:01 a.m. EST on 06/7/2012 and ends at 11:59 p.m. PDT on 12/15/2012 (“Entry Period”). A winner will be chosen on the 15th of each month between 06/15/2012 and 12/15/2012. Entrants are not eligible to win more than one time within this period.

Limit one (1) entry per person.

TERMS AND CONDITIONS

1. Instructions on how to enter and prize information form part of these Terms and Conditions.

2. The Giveaway is subject to these Official Rules, including these Terms and Conditions and the terms of Moog Music, Inc.’s privacy policy, all of which are available on www.moogmusic.com during the Entry Period. Entry into the Giveaway is deemed to be acceptance of these Official Rules.

3. The Giveaway is open to residents of the Continental U.S. (excluding NY, FL and RI), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Austrailia, and Japan who are 18 years of age or older at time of entry. Previous winners of a Moog Music, Inc. Customer Appreciation Giveaway are not eligible to win and any such participants will be disqualified.

4. Employees, affiliates and agents of Moog Music, Inc., and members of their families and households, are not eligible to participate in the Giveaway.

5. To be eligible, a valid online entry must actually be received during the Entry Period. Alternatively, a valid mail-in entry must be postmarked during the Entry Period and actually received by Moog Music, Inc. within five (5) calendar days of the end of the Entry Period. Moog Music, Inc. is the official timekeeper of the Giveaway. Proof of submission is not considered proof of delivery or receipt of such entry and Moog Music, Inc. shall not be liable for any entry that is lost, misplaced, delayed, stolen, damaged, intercepted, forged, misdirected, incomplete, illegible or not timely received. All such entries will be disqualified.

6. Eligible entries received online will be combined with eligible mail-in entries received by Moog Music, Inc. in order to create the Giveaway entry pool. Moog Music, Inc. will randomly draw one (1) entry from the Giveaway entry pool every 15^th day of each month. The odds of winning are equal regardless of the method of Giveaway entry.

7. Moog Music, Inc. will notify each Giveaway winner by the email address provided on his/her entry form. If Moog Music, Inc. does not receive a response to its email notification within five (5) calendar days of the date it sent the notification, winner will be disqualified and an alternate will be selected. Return of any prize notification as undeliverable will result in disqualification and selection of an alternate winner. If a winner is unwilling/unable to comply with these Official Rules, the winner will be disqualified and an alternate will be selected.

8. Except where prohibited by law, by accepting the prize, the winner consents to his/her name, city and state being used, published, printed, displayed and distributed by Moog Music, Inc. for publicity, marketing, advertising and promotional purposes in any media now known or hereafter developed without any additional consideration.

9. A Giveaway winner may be required to execute, where legally required/permitted, an Affidavit of Eligibility, liability release, W-9 and/or publicity release.

10. Each prize in the Giveaway is awarded “as is.” It is not transferable and no substitution of the prize and/or cash alternative will be allowed.

11. Tampering with the entry process, or submitting an entry not in accordance with these Official Rules will disqualify the entry.

12. Moog Music, Inc. is not responsible for any problems or technical malfunction or error of any kind. If the promotion is not capable of running as planned for any reason including but not limited to infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures or any other cause which corrupts or affects the administration, security, fairness, integrity or proper conduct of the Giveaway, Moog Music, Inc. reserves the right in its sole discretion, without notice, to cancel or modify the Giveaway.

13. By entering the Giveaway, you agree to waive any right to claim any ambiguity or error in these Official Rules or the Giveaway itself. You further agree to be bound by these Official Rules and by all decisions made by Moog Music, Inc., whose decision is binding and final in all respects. To the fullest extent permitted by law, you also agree to release Moog Music, Inc. and its employees, affiliates and agents from any and all liability, loss, damage or injury by or to any person in connection with the Giveaway.

14. This Giveaway is sponsored and promoted only by Moog Music Inc. 160 Broadway St., Asheville, NC 28801.

15. By entering, you understand and acknowledge that you are providing your information to Moog Music Inc.

17. All entries become the property of Moog Music, Inc. and will not be acknowledged or returned. All participants’ details will be held for the purposes of the Giveaway and also for future promotional and marketing purposes. The information you provide will only be used by Moog Music, Inc. in accordance with its privacy policy, available at http://www.moogmusic.com/support/general-moog-questions/#what-moogs-priv.... By providing your email address, Moog Music, Inc. may email you company updates, special offers, announcements and other promotional material. You can unsubscribe at any time.

18. The Giveaway shall be governed by and construed in accordance with the laws of the State of North Carolina, without giving affect to any choice of law or conflict of law rules or provisions. Any legal claim arising out of the Giveaway must be brought in state or federal court located in Asheville, NC.

19. To obtain the names of the winners (available after the drawing), send a self-addressed, stamped business-size (#10) envelope, to Moog Music Inc., 2012 Customer Appreciation Giveaway, 160 Broadway St. Asheville, NC 28801.

Win A Sub Phatty Contest Rules

OFFICIAL RULES

Enter the Moog Music, Inc. Moogfest 2014 Sub Phatty Giveaway for your chance to win a Moog Sub Phatty

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. PURCHASE OR PAYMENT WILL NOT IMPROVE CHANCES OF WINNING. VOID WHERE PROHIBITED.

THE PRIZE

Grand Prize: One (1) Moog Sub Phatty valued at $1099.00 will be awarded based on a random drawing from all eligible entries.

The odds of winning depend on the number of eligible entries received. Many will enter, only one (1) will win. Moog Music, Inc. cannot accurately predict the number of eligible entries that it will receive.

One (1) drawing will be held on 10/31/2013 at Moog Music, Inc.’s Home Office in Asheville, NC. Winners need not be present to win and will each be notified by the Giveaway entry email provided to Moog Music Inc. during the Entry Period (defined below) or via the email on their Moog Music Inc. instrument registration.

Winners must pay all applicable taxes and fees.

HOW TO ENTER

To enter the Moogfest 2014 Sub Phatty Giveaway, one must vist the http://www.facebook.com/moogfest website, "like the page" and complete the Moogfest 2014 survey.

Alternatively, you may enter by legibly printing your name, age, complete mailing address, telephone number and valid email address on a 3 x 5 card and mailing it, with first-class postage affixed, to: Moog Music Inc., Moogfest Sub Phatty Giveaway, 160 Broadway St., Asheville, NC 28801.

The Giveaway begins at 12:01 a.m. EST on 04/12/2013 and ends at 11:59 p.m. PDT on 10/31/2013 (“Entry Period”). A winner will be chosen on 11/01/2013

Limit one (1) entry per person.

TERMS AND CONDITIONS

1. Instructions on how to enter and prize information form part of these Terms and Conditions.

2. The Giveaway is subject to these Official Rules, including these Terms and Conditions and the terms of Moog Music, Inc.’s privacy policy, all of which are available on www.moogmusic.com during the Entry Period. Entry into the Giveaway is deemed to be acceptance of these Official Rules.

3. The Giveaway is open to residents of the Continental U.S. (excluding NY, FL and RI), Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Austrailia, and Japan who are 18 years of age or older at time of entry. Previous winners of a Moog Music, Inc. Customer Appreciation Giveaway are not eligible to win and any such participants will be disqualified.

4. Employees, affiliates and agents of Moog Music, Inc., and members of their families and households, are not eligible to participate in the Giveaway.

5. To be eligible, a valid online entry must actually be received during the Entry Period. Alternatively, a valid mail-in entry must be postmarked during the Entry Period and actually received by Moog Music, Inc. within five (5) calendar days of the end of the Entry Period. Moog Music, Inc. is the official timekeeper of the Giveaway. Proof of submission is not considered proof of delivery or receipt of such entry and Moog Music, Inc. shall not be liable for any entry that is lost, misplaced, delayed, stolen, damaged, intercepted, forged, misdirected, incomplete, illegible or not timely received. All such entries will be disqualified.

6. Eligible entries received online will be combined with eligible mail-in entries received by Moog Music, Inc. in order to create the Giveaway entry pool. Moog Music, Inc. will randomly draw one (1) entry from the Giveaway entry pool on 11/01/13. The odds of winning are equal regardless of the method of Giveaway entry.

7. Moog Music, Inc. will notify the Giveaway winner by the email address provided on his/her entry form. If Moog Music, Inc. does not receive a response to its email notification within five (5) calendar days of the date it sent the notification, winner will be disqualified and an alternate will be selected. Return of any prize notification as undeliverable will result in disqualification and selection of an alternate winner. If a winner is unwilling/unable to comply with these Official Rules, the winner will be disqualified and an alternate will be selected.